"I had to phone and request feedback leaflet"

GPs referral to TRAQS in early June for an appointment at the fracture clinic.

Contacted by fracture clinic a couple of days later, appointment made for mid June.

Attended appointment at 10: 20am, waited 20 minutes. Saw orthopedic consultant who advised on a course of action to be taken. Arrangement made for physiotherapy. Time spent at hospital was 1 hour and 50 minutes including a visit to x-ray unit.

Contacted by phone a couple of days later by therapy centre, appointment arranged. Assessment made and course of therapy mapped out with next appointment arranged for late June. Time spent at therapy centre was 40 minutes.

Following initial referral, all appointments were made by the relevant departments at Princess Royal Hospital over the phone.

This feedback leaflet was not enclosed with the letter requesting for it to be completed and sent back. I had to phone and request for it to be sent.