"I had to phone and request feedback leaflet"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Trauma and orthopaedics

(as a service user),

GPs referral to TRAQS in early June for an appointment at the fracture clinic.

Contacted by fracture clinic a couple of days later, appointment made for mid June.

Attended appointment at 10: 20am, waited 20 minutes. Saw orthopedic consultant who advised on a course of action to be taken. Arrangement made for physiotherapy. Time spent at hospital was 1 hour and 50 minutes including a visit to x-ray unit.

Contacted by phone a couple of days later by therapy centre, appointment arranged. Assessment made and course of therapy mapped out with next appointment arranged for late June. Time spent at therapy centre was 40 minutes.

Following initial referral, all appointments were made by the relevant departments at Princess Royal Hospital over the phone.

This feedback leaflet was not enclosed with the letter requesting for it to be completed and sent back. I had to phone and request for it to be sent.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to tell us about your recent experience. I am sorry that you did not receive the feedback form with your letter but we thank you for contacting us to request a copy.

Unfortunately as the TRAQS team deals with a high volume of post on a daily basis mistakes do occassionally happen.

We hope you are feeling the benefits of your treatment and are much improved.

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Response from The Princess Royal Hospital

Thank you so much for letting us know about your care and treatment at the Princess Royal Hospital. It is great to receive such a thorough overview.

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