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TRAQS informed of referral after appointment

Posted By Lively875

"TRAQS informed of referral after appointment"

About: Telford referral and quality service (TRAQS)

(as a service user),

Referred by GP for physiotherapy. Attended first session with physiotherapist.

Subsequently TRAQS informed me that I had been referred to physiotherapist! !

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 23/06/2013 at 14:19
Published on Care Opinion on 24/06/2013 at 11:19

Thank you posting your comments.

From what you say it appears that a duplicate referral for you to receive treatment may have been initiated by your GP Practice. If this is the case I can only apologise for any confusion but I would like to point out that TRAQS only gets involved with a patient following a referral from their GP. If the GP decides to lodge a duplicate referral with the relevant clinic then that does not follow the accepted procedure.

I am pleased that you have started your treatment path and hope you will feel the benefits in due course.

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