"Wonderful to be able to get advice at the weekend"
About: Harmoni / NHS 111 Harmoni NHS 111 WD18 8YA
Posted by Back177 (as ),
I’m an 87 year old widow. My children live abroad and I live alone. Sometimes I suffer from excruciating back pain and at its worst I stand up for 2 hours and feel like I’m about to faint.
This happened most recently at the weekend and I found the advice and support I received from 111 wonderful. It’s fantastic that I can ring up and check the combination of medication it is safe for me to take.
The only minor criticism I would have of 111 having used it a couple of times is the fact that they need you to go through the same set of questions again. I think it would be more useful to listen to the patient and find out what they needed help without wasting time unnecessarily.
Maybe they could ask callers if they have used 111 before?