"Contrast in care"
About: Stepping Hill Hospital / Ear, Nose and Throat Stepping Hill Hospital Ear, Nose and Throat SK2 7JE
Posted by Christabel Pankhurst (as ),
About a month ago I had a long awaited ENT appointment - apparently it was an extra clinic. As I had waited several months without even being able to get an appointment. The consultant was very attentive, caring and full of suggestions and gave me several medicines.
He also mentioned when I was over the virus, which I was still struggling with, that they would deal with a cyst on my throat. I was given a "Customer feedback form" which I filled with glowing remarks.
Today I had the follow up - what a contrast - did not care - gave me a hard stare as if to say older woman does not matter - by way of contrast I was told I will get over this illness in my own time and having no taste or smell is a consequence of having flu. I pointed out that I was no spring chicken: had suffered flu before without this side effect and that I was fit as I run half marathons and swim a mile twice a week. Then I was told it was an allergy and that was that!
Did not even seem to have read the previous doctors notes, as he did not mention cyst, and I did not remind him as he was hardly the caring doctor I want to deal with any potential problem. Well what a surprise! - no feedback forms available today! Seems like Stepping Hill know exactly when to make those forms available and when not to, Treat us like fools and manipulate feed back from customer to improve ratings.