"Mother's eye operation: Why was she not seen when told?"

My mother had an appointment today at 7-30 to have caterastrophic opp, her BP was taken it was a little high but alright, she was not seen until 6 hours later where her BP was to high, what do they think her BP will be after all this time.

I had to have 3days off, two days for pre med and 1 today and they refused to do it. Why was she not done at 7-30 which was the time she was told, what a carry on, on wonder the NHS is in trouble. Only 2 patients were seen from 7-30 until 2 o clock.