"The teams arranged for my scan to be done immediately"

About: Royal Bournemouth General Hospital / General medicine

(as the patient),

I had an appointment this morning at MRI at 8am. I had another appointment at CT for tomorrow morning. This meant two mornings without breakfast, two cannulas and two trips to hospital. The teams arranged for my CT scan to be done immediately after the MRI scan and both were completed and I left the hospital at 9. 45am. An appointment tomorrow was then available for someone else who needs it.

Everyone was friendly and helpful and a new experience was made very comfortable for me.

Thank you, it was very much appreciated.

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Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Marijke

Thank you for taking the time to give us your feedback.

We take all feedback very seriously and use it to inform improvements to the services we provide.

Thank you for highlighting the issue of multiple appointments so close together. I am pleased that on this occaision the CT/MRI team were able to streamline this process for you and reduce your concerns and worries and need for two mornings without breakfast, two cannulas and two trips to hospital.

I will pass your comments on to the team who appreciate all patient comments

Thank you again for your feedback


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