About: Queen's Hospital (Romford)

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So after 8 hours in total of waiting (4 in king George and 4 in queen's), we were seen by a doctor who said that his foot (which was obviously infected and would not be able to just heal on its own) would be okay and was going to send us home with no treatment. After a few minutes, another doctor came in, and said my husband needed an operation. I left to get his overnight bag and check my baby was alright, and it was only as I got to the door that he called me and said he was just about to be moved from urgent care into theatre recovery (I'd been gone for 2 hours). The next morning, I found out that his canular had fallen out, but no one had done anything about it when I came back at 2 in the afternoon. He wasn't allowed to eat or drink from 2am, but was given no fluids the entire day, and his operation wasn't until 5, which was when they put in another canular and gave him intravenous fluids The only credit I can give are to 3 nurses, dealing with my husband once I came in at 2; the nurse who was in charge of him, who was very lovely, approachable and professional, another nurse who was the same, and then a male nurse who came to get me after his operation to let me know I could come in and see him. So, after a terrible time in A&E, I think the treatment in the theatre recovery was satisfactory.

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Response from Queen's Hospital

I’m sorry to hear about your experiences with your husband in the Emergency department. We try to treat patients so that they can complete their care in A&E within four hours, but then there may be other waits such as for surgery. I can understand the frustration in waiting for surgery, particularly if there was a question about when the surgery would take place, leaving your husband ‘nil by mouth’ for a very long time. I’m glad to hear some of the nursing staff were able to offer some comfort during this experience, but if you would like to discuss this further, please do feel free to contact us through the PALS team on 01708 435454 or email PALS@bhrhospitals.nhs.uk. Best wishes Flo Panel-Coates Director of Nursing

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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