"Never actually seen my consultant only his..."

About: University Hospital Of North Durham

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I have been attending the outpatients orthopaedic clinic for a little short of a year, on my last appointment I was told that a chielectomy would possibly be helpful, fine however I was given about 30 seconds to decide if that was what I wanted I felt rushed into a saying yes, I was handed a pre op booklet and brief explanation of the procedure and shown the door. I now have no idea how long I should expect to wait (I realise it will probably be months not weeks), or what kind of anaesthetic is used as really do not! Want a local as this is my worst fear. The nurse was lovely but I felt that the Dr was talking at me not too me, so now really not sure what to.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent appointment the Orthopaedic Outpatient Clinic at University Hospital North Durham in June 2013. I am very sorry to hear that you were unhappy with your experience on this occasion and that you felt rushed into making a decision regarding your proposed procedure. We would very much welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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