"Hospital Feedback"

About: Good Hope Hospital

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My Father is dying of heart failure,He cant breath ,He is not eating or drinking! He is very weak,he needs help moving from the bedside chair to his bed. His bodily functions are letting go,falling asleep in the chair along side the bed, hidden from view,when he falls forward from the chair onto the floor how long before the non observant staff talk among their self, We were greeted today on our daily visit by the ward nurse, with not how my father condition is, but you fathers had a accident within his pyjamas and you need to take them home and wash them or throw them away. Nobody wants to see this happen to there parent, but we know it does happen,just throw the garment away The Doctor has told us he hasn't long left, When a relative or friend of my father rings to ask how the condition of my father is the ward nurses say he is walking around and may be able to go home! They are completely oblivious to what his needs are not all but most! We need matrons back to get some discipline back into the ward and nursing staff. The daily shift change is some kind of catch up period of the daily ,nightly adventures,the phone can be ringing and goes unanswered, What’s going on in this hospital CCU ward

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Response from Simon Jarvis, Head of Patient Engagement, Heart Of England NHS Foundation Trust

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Dear Anonymous

Thank you for taking the time to leave this feedback during what must be an extremely difficult time for you and your family.

I am so sorry you have had this experience and will raise your concerns around your father's care immediately with the staff on CCU. I would also welcome the opportunity to explore the issues you have raised in more detail so please do feel free to contact me in confidence if you would like to discuss further.

Best wishes



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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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