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Staff and Volunteer Resource Pack


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If you would like to hear more stories from the people who use your services, then think about how your staff and volunteers are encouraging people to feed back on Care Opinion.

To help you with this process, we have developed a practical set of resources, handily named our staff and volunteer resource pack. This resource pack has been designed to help train and guide members of staff or volunteers through the process of supporting people sharing their feedback on Care Opinion.

It provides both general information about Care Opinion and a step by step guide to supporting someone to share their feedback. It then has instructions to upload the feedback as a ‘story’ on the Care Opinion website on the story teller’s behalf. Volunteer coordinators or staff managers may wish to use this pack to train groups or individuals to take feedback from patients, service users or carers in a range of health and social care settings. The pack has been designed to be suitable for a range of providers and sectors such as hospitals, health watches and care homes for third sector, private, and public services.        

The resource pack is comprised of 5 parts or 'steps', you can download and print out the entire pack, or view the individual steps on the following pages, where you can also download the pages/steps to print individually. For training purposes, you may find it beneficial to send them a link to this page as well download and print the full resource pack.

 Download the full resource Pack

 Or simply print out more "taking a story forms".

We also have the 'Start up guide' that is a condensed version of the staff and volunteer resource pack. It is a 2 sided A4 sheet with a quick outline of what front line staff need to know when supporting authors to give their feedback. 

Start up guide