Join the team in Sheffield

Engagement & Support Officer

Hours: 35 hours per week. However, we are happy to offer this on a minimum of 28 hours for the right candidate.

Location: The post holder will be based at Care Opinion’s Head Offices in Sheffield. The position is mostly office based. However, the post-holder must be prepared for some travel as part of the role, and from time to time this may involve overnight stays.

Salary: Grade 4: £18,412- £20,624 depending on qualifications and experience

Benefits: 24 days holiday, statutory bank holidays, and your birthday off as leave! We also offer a generous pension scheme, either Westfield Health or Perkbox membership, and we are a family friendly employer.

Job Purpose

Care Opinion CIC is an independent, not for profit social enterprise run by a small, committed and passionate team.Our mission is to make it safe and simple for everyone to share their experiences of health and care services in ways which connect people together for change.Inclusion, transparency, integrity and innovation are some of the values which drive what we do and how we do it.

We are recruiting an enthusiastic Engagement and Support Officer to support our operations in Sheffield and projects across the wider business.

You will be part of a team providing comprehensive support service to existing Care Opinion customers, to support the engagement of new customers (across health and social care).

Many of the organisations and teams that Care Opinion works with recognise they would like to do more with online feedback but need support to do this. This involves working with both an executive and operational lead to drive forward their involvement with Care Opinion. Support will be wide ranging; from helping to collate information and working on implementation plans, to supporting individual staff to promote Care Opinion at a local level and respond to online feedback in an open and transparent way.

More information

Job description and person specification

How to apply

If you are interested in this position, please send:

  • a CV and,
  • a covering letter letting us know why you want to work with us, and clearly showing the ways in which, your skills, knowledge, and experience matches our requirements 
  • preferably by email to Miriam Rivas-Aguilar at

*Please note that CVs without a covering letter will not be considered*

Closing date: Friday 13th March 2020

Interview date: Tuesday 24th March 2020