Join the team in Sheffield

Engagement & Support Officer

Responsible to: Sarah Ashurst, Support Services Manager

Hours: Ideally 35 hours per week. However, we are happy to offer some flexibility with a minimum of 28 hours for the right candidate.

Location: Currently, the whole team is working from home. Moving forward, Care Opinion can provide a flexible approach with home and office-based working depending on your preference and the business needs.

Salary: Grade 4.1 to 4.4: £19,612- £21,236 depending on experience and qualifications

Benefits: 24 days holiday, statutory bank holidays, and your birthday off as leave! We also offer a generous pension scheme, either Westfield Health or Perkbox membership. Care Opinion is a family friendly employer.

Job Purpose

Care Opinion CIC is an independent, not for profit social enterprise run by a small, committed and passionate team.Our mission is to make it safe and simple for everyone to share their experiences of health and care services in ways which connect people together for change.Inclusion, transparency, integrity and innovation are some of the values which drive what we do and how we do it.

We are recruiting an enthusiastic Engagement and Support Officer to support our operations in Sheffield and projects across the wider business.

You will be part of a team providing comprehensive support service to existing Care Opinion customers, to support the engagement of new customers (across health and social care).

Many of the organisations and teams that Care Opinion works with recognise they would like to do more with online feedback but need support to do this. This involves working with both an executive and operational lead to drive forward their involvement with Care Opinion. Support will be wide ranging; from helping to collate information and working on implementation plans, to supporting individual staff to promote Care Opinion at a local level and respond to online feedback in an open and transparent way.

More information

Job role and person specification

How to apply

If you are interested in this position, please send:

  • a CV and,
  • a covering letter letting us know why you want to work with us, and clearly showing the ways in which, your skills, knowledge, and experience matches our requirements 
  • preferably by email to Miriam Rivas-Aguilar at

*Please note that CVs without a covering letter will not be considered*

Closing date: 14th September 2020

Interview dates: 22nd and 23rd September 2020

The interview process will involve an in-person interview.


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