Engagement & Support Officer x 1
Responsible to: Tracy Molloy, Subscriber Services Manager
Hours: Ideally 35 hours per week. However, we are happy to offer some flexibility with a minimum of 28 hours for the right candidate.
Location: Kelham Island Sheffield. Care Opinion provides a flexible approach with home and office-based blended working depending on your preference and the business needs.
Salary: Grade 4.1 to 4.4: £20,594- £22,228 depending on experience and qualifications
Benefits: 24 days holidays, plus statutory Bank Holidays, and your birthday off as leave! We also offer a generous pension scheme and Westfield Health membership. Care Opinion is a family friendly employer.
Job Purpose
Care Opinion CIC is an independent, not-for-profit social enterprise run by a small, committed and passionate team. Our mission is to make it safe and simple for everyone to share their experiences of health and care services in ways which connect people together for change. Inclusion, transparency, integrity and innovation are some of the values which drive what we do and how we do it.
We are recruiting an enthusiastic Engagement and Support Officer to support our operations in Sheffield and projects across the wider business.
You will be part of a team providing comprehensive support service to existing Care Opinion customers, to support the engagement of new customers (across health and social care).
Many of the organisations and teams that Care Opinion works with recognise they would like to do more with online feedback but need support to do this. This involves working with both an executive and operational lead to drive forward their involvement with Care Opinion.
Support will be wide ranging; from helping to collate information and working on implementation plans, to supporting individual staff to promote Care Opinion at a local level and respond to online feedback in an open and transparent way.
Skills the ideal candidate will possess
- Be able to manage your own workload
- Be well organised
- Be a problem solver
- Be creative and enthusiastic
- Diplomatic
- Have great attention to detail
Our support team recently presented at our organisational team day and gave an overview on the role of Engagement and Support Officer. They shared what "a day in the life" looked liked for them. You might find it helpful to view their presentation to give you a sense of the role:
A day in the life of subscriber support Feb 2022 presentation
Job Role and Person Specification
care-opinion-engagement-and-support-officer-july22.docx
Ongoing recruitment process, Here's how to apply:
If you are interested in this position, please complete the application form, clearly showing the ways in which, your skills, knowledge, and experience matches our requirements.
Application Form
care-opinion-job-application-form.docx
- Please send your completed form by email to Tracy Molloy, Subscriber Services Manager at info@careopinion.org.uk
The interview process will involve an in-person interview at our Sheffield office on Mowbray Street, S3 8EN.
We look forward to receiving your applications!