Training and Learning

Phone and email support

Subscribing organisations have direct access to our support team via phone or email and we are always happy to support you the best we can.

If you need help and your organisation does not subscribe, please email us and we will get to your request as soon as we can.

How to... Sessions

We run short online training sessions which are open to everyone. If you want to attend, you need to register with us in advance.

Whether you are new to Care Opinion or have been using it for a while register for one of our 'How to...' sessions. We are always trying to help and support you the best we can and are adding new topics all the time. 

You can also see a list of things you might want to learn how to do on the Care Opinion website on our subscriber know how page.

Whether you are looking for new ideas to generate stories, respond well or would like to know more about the reports and visualisations, it might be just what you are looking for. You'll find session descriptions below should help you choose the ones for you (though we really recommend you participate in them all!).

Keep scrolling to see all available sessions

What do you need?

  • A computer with internet connection.
  • Access to a phone or you can use a headset with a microphone to call in
  • We use Zoom. We recommend that you have a chat with your IT Department so they know you're going to be using this platform as they might need to make some changes to your access rights and firewalls. 

How to book your session:

Decide which session you'd like to attend.

Then simply click "register here" link. This will open an email to us, tell us your name, job title and organisation to sign up. If you have any problems just give us a call!

If you need any help or advice, call or email your usual subscriber support contact, or:

  • email: info@careopinion.org.uk
  • phone: 0114 281 6256 (Sheffield Office) or 01786 235984 (Stirling Office)


How to generate stories

Great if you are looking for some different ideas to encourage people to give feedback

We’ll help you:-

  • Understand online, postal and phone feedback routes
  • Get the most from our print materials
  • Enhance your online promotion, using our logos, widgets or feeds

Dates:

11th January, 2.00pm Register

24th March, 2.00pm Register

If the above link does not open please register by emailing info@careopinion.org.uk with the name of the webinar you wish to attend and your name, job title and organisation.

RECORDING: Alternatively, if you are unable to attend the webinar, you can listen to a recording of it by clicking here (recorded  07.07.2020)

How to respond and demonstrate impact

Great if you are a new responder, or someone who’s been responding for a while and looking for some inspiration!

We’ll help you:

  • Think about what people might want from a response
  • Understand what makes a good response
  • Get impact from your feedback - and show it
  • Think strategically about responding and change
  • Use subscription or private tags to help you track your responses and updates

Dates:

8th December, 10:30am Register

22nd February, 2.00pm Register

29th April, 10.30am Register

If the above link does not open please register by emailing info@careopinion.org.uk with the name of the webinar you wish to attend and your name, job title and organisation.

RECORDING: Alternatively, if you are unable to attend the webinar, you can listen to a recording of it by clicking here (recorded 13.10.2020)

How to generate reports and visualisations

Great if you are responsible for showing how you drive quality improvement, and providing evidence of how you listen and change as a result of feedback.

We’ll help you:

  • Understand the search facility
  • Explore how reports help you to drive change and improve quality
  • Learn how to use our reporting and visualisation tool in ways that will impress!

Dates:

18th  February, 10:30am Register

19th April, 2:00pm Register

If the above link does not open please register by emailing info@careopinion.org.uk with the name of the webinar you wish to attend and your name, job title and organisation.

RECORDING: Alternatively, if you are unable to attend the webinar, you can listen to a recording of it by clicking here (recorded 26/11/2020)


How to make the most of subscriber tagging

A perfect webinar to teach you not only what Subscriber tagging is but how it can be used strategically to help with your subscription, responding and even quality improvement.

We'll help you:

  • Learn the basic functionality and understand the difference between private, subscription and public tags.
  • Learn how to track story progress of key themes using tags
  • Use tags for specific projects or CQC domains

Dates:

3rd February, 2:00pm Register

6th April, 10:30am Register

If the above link does not open please register by emailing info@careopinion.org.uk with the name of the webinar you wish to attend and your name, job title and organisation.

RECORDING: Alternatively, if you are unable to attend the webinar, you can listen to a recording of it by clicking here

(Last updated 15.09.2020)

Involving volunteers and patient/user groups in generating stories on Care Opinion

This session is the one for you if you are a volunteer, a volunteer manager/coordinator or a staff member working with individuals or groups to generate stories.

We’ll help you:

  • Get involved in generating and learning from feedback
  • Support people to share their experiences
  • Use the website to see these stories and feedback to people
  • If you are a volunteer manager/coordinator, to establish a volunteer role and training programme in relation to Care Opinion including personal and professional development

Dates:

15th December, 10:30am Register

14th January, 2:00pm Register

23rd February, 10:30am Register

18th March, 2:00pm Register

20th April, 10:30am Register

If the above link does not open please register by emailing info@careopinion.org.uk with the name of the webinar you wish to attend and your name, job title and organisation.

RECORDING: Alternatively, if you are unable to attend the webinar, you can listen to a recording of it by clicking here (recorded 16.10.2020)

Managing your subscription

If you are responsible for managing your subscription and have the role of Administrator, this is the session for you. Great if you are looking for some different ideas to encourage people to give feedback

We’ll help you:

  • Understand your subscription and the features of your role
  • Add people to your subscription, allocate and change member roles
  • Search for and manage stories
  • Manage alerts and scheduled report

Dates:

20th January, 2:00pm Register

9th March, 10:30am Register

If the above link does not open please register by emailing info@careopinion.org.uk with the name of the webinar you wish to attend and your name, job title and organisation.

RECORDING: Alternatively, if you are unable to attend the webinar, you can listen to a recording of it by clicking here (recorded 18/11/20)

Find out more about 'Your Stories' including help with responding.


;

Keyboard Shortcuts

Navigation
Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Actions
Focus Search Box /