Care Opinion in Scotland
Since 2011 we've been working proactively across Scotland with health services, third sector organisations and with Government.
In 2013 the Scottish Government publicly announced their endorsement of Care Opinion as an independent, open and transparent way for patients and the public to share their stories and experiences of health services across Scotland. This was preceded in February 2013 by a motion brought to Parliament by the Scottish Shadow Health Minister, commending Care Opinion on the work to date in Scotland: it met with cross party support.
Since 2015, Care Opinion has been delivering a national contract to support health boards to use "patient/carer online feedback service" in Scotland. All health boards in Scotland, are using Care Opinion to hear what more patients have to say and are responding and showing where they are making improvements as a result.
2016/7 facts and figures
- 2637 stories shared (48% increase on the previous year)
- 62% stories are positive, sharing thanks and appreciation
- 96% stories are responded to
- 68 storiesled to changes made or in the planning
Social care too!
But remember Care Opinion isn't just about health! Now people can share their experiences of adult social care services in Scotland too. We looking to work with health and social care partnerships and other key organisations involved in adult social care to raise awareness and encourage use of Care Opinion.
Listen, learn, improve
It's not just current service providers who are learning from the stories shared on Care Opinion, the health and care staff of the future are too.
Want to know more?
If you would like to know more about how your organisation can use Care Opinion to get feedback about your health and care service, get in touch.