In session 4 of the Care Opinion Conference 2021, we brought together guest speakers from both a Mental Health Trust and a community-based service within a Trust, to talk about their experiences of using online public feedback in health and care settings. There was a focus on the process of encouraging feedback, particularly in hard to reach areas. We also explored the impact of online feedback, to both front-line staff and the people accessing these services.
A massive Thank You to our guest speakers, Jane Danforth and Mark Frost.
Jane Danforth, Involvement & Experience Officer at Nottinghamshire Healthcare NHS Trust, can be found on Twitter at @JaneDanforth.
Jane's presentation slides can be found here: Jane D_CO presentation Conf_October 21.pptx
Thank you also to Kathleen Alder, Day Unit Manager for the Trust. You can follow Nottinghamshire Healthcare NHS Trust at @InvolveNottsHC.
Read about Online feedback at Nottinghamshire Healthcare NHS Trust here: https://involve.nottshc.nhs.uk/blog/experience/
Mark's presentation slides can be found here: Mark Frost Care Opinion_October 21.pptx
The session was led by the Care Opinion Lead for Safeguarding and Partnerships, Tim Hunt. Find him on Twitter at @TimHunt59.
CO Conference 2021 - Session 4 Mental health – Encouraging voices across servicesCO Conference 2021 - Session 4 Mental health – Encouraging voices across services https://patientopinion.blob.core.windows.net/profile-pictures/a05d33cb-e555-4808-a506-a5b8e8ee1a79.jpeg Care Opinion 0114 281 6256 https://www.careopinion.org.uk /content/uk/images/logos/co-header-logo-2020-default.png
Update from Care Opinion
Posted by Lisa Dendy, Support and Engagement Officer, Care Opinion, on
Thanks for your feedback.