Southern Health and Social Care Trust (SHSCT) launched Care Opinion in August 2020, they have nearly 600 stories on Care Opinion and over 270 staff members registered on Care Opinion to listen and respond to feedback.
Grace Hamilton (Operational lead for Care Opinion) Christine Armstong and Mairéad Casey (Patient and Client Experience Facilitators) have been instrumental in this roll out across SHSCT.
On 11th May 2021 they hosted a webinar and talked about what they have achieved so far, including:
- - How they worked in both a top down and bottom up way to increase buy in at senior management level and with individual services
- - How they train staff to be responders on the site
- - How they rolled out Care Opinion in their new virtual visiting service so they could hear quickly from both patients and their families about what was working and where improvements can be made.
Thank to all who joined us in webinar on 11th May. and a special thanks to our wonderful speakers; Grace, Christine and Mairéad who were so generous with their time and knowledge.
Care Opinion's next webinar is on 30th June and the topic is Why it is important to give people a voice in Mental Health services.
You can read more about our speakers and register to attend on our Eventbrite page
Care Opinion Chat #1: Implementation of Care Opinion at SHSCTCare Opinion Chat #1: Implementation of Care Opinion at SHSCT https://patientopinion.blob.core.windows.net/profile-pictures/862a934c-02af-42d2-9817-247fb18e60ac.jpeg Care Opinion 0114 281 6256 https://www.careopinion.org.uk /content/uk/images/logos/co-header-logo-2020-default.png
Update from Care Opinion
Posted by Sarah Ashurst, Associate Director, Subscriber Support Services, Care Opinion CIC, on