The common threads of latest stories submitted by our service users tell us that Trust staff are delivery high standards of compassionate care delivered in a warm and friendly manner in well-organised services.
It is clear to see that items previously raised for improvement through Care Opinion are now being referenced as positive points - which demonstrates that we have listened and responded to our service users.
Please encourage your colleagues to promote Care Opinion to our service users.
It is so important that our staff continue to hear heartfelt positive feedback about the good work being delivered and that we continue to learn from user experience in order to convert points for improvement into items of good practice.
Thank you very much
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Update from South Eastern Health and Social Care Trust
Posted by Conor Campbell, Safe and Effective Care Senior Manager, Safe & Effective Care, South Eastern Health & Social Care Trust, on