Care Opinion is the new online user feedback system for Northern Ireland

Update from Public Health Agency

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About: Health and Social Care Northern Ireland

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Update 23rd March 2020

The formal launch of Care Opinion in Northern Ireland has been temporarily postponed; In light of the management of COVID 19 in Northern Ireland many of our staff have been mobilised to support the frontline and prioritise clinical care; however your story is important and we remain committed to listening and responding to you. As the lead for Patient Client Experience in Northern Ireland it is my role to assure you that I will be working with our trusts and wider health care system to share the experiences of citizens in Northern Ireland and to provide each author with a response. 

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Post 9th March 2020

In April 2020 Care Opinion will be launched as the new online user feedback system across all health and social care services in Northern Ireland.

Up until now we have been unable to respond to feedback posted about the Health & Social Care Services in Northern Ireland. But we are now delighted to be working with the Care Opinion team and look forward to receiving your feedback. We are committed to responding to each individual story received from April 2020 onward.

Feedback from patients, relatives and carers is essential to inform effective and meaningful development of our services as we seek to provide safe and effective care.

Thank you for taking the time to share your experiences and we hope that you continue to do so.

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