How will your organisation create impact with online feedback in 2020?

Question from Care Opinion

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picture of James Munro

At Care Opinion we’re excited to be starting a new year. Like every year, in 2020 we’ll be working to involve even more people in our vision: a world where giving feedback about health and care services is safe and easy for people, and leads to learning and change.

In 2019 we were encouraged by how many people now see this as an important and worthwhile goal. We worked with teams across the UK, and shared our journey to date with patient, service user and carer advocates and policymakers in many countries.

Entering 2020, as we celebrate our 15th birthday (can you believe it?), we are as full of energy and ideas as we were when we began back in 2005. This year we hope to support new impacts from online patient feedback as a result of new projects in research and education, alongside our existing programme of work with health/care staff.

Listening to patients, learning to improve

We also have workshops scheduled for health/care staff who want to learn more about how Care Opinion works and how online feedback really does lead to learning and change.

Here are the dates and locations of our workshops for England in 2020:

Exeter

Rougemont Hotel: 26 March 2020

Manchester

Quaker Meeting House: 21 April 2020

London

NCVO, Kings Cross: 30 September 2020

Leicester

VAL: 13 October 2020

Each workshop will run from 10am – 4pm. They are informal, friendly events with a focus on learning, sharing experiences of working with online feedback, and developing new ideas. You’ll be able to meet the Care Opinion team, as well as people using online feedback to create change in their own organisation.

All our events are free of charge, but registration in advance is essential and places do go quickly, so don’t delay.

For further information, or to register, please contact Tracy on 0114 281 6256 or tracy.molloy@careopinion.org.uk.

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