This time last year I blogged about three academic research papers about different aspects of online feedback, presented at the annual conference of Health Services Research UK.
I am pleased to say that this year, four research papers relating to Care Opinion were presented at the conference - and, encouragingly, the room for our "mini-symposium" was full.
Just as last year, I am sharing the presentation slides here with the kind permission of the authors. Each paper will likely be published in a peer-reviewed journal in due course (one already has been).
Understanding how NHS staff respond to and use Care Opinion feedback: qualitative study in Scotland
Louise Locock, HSRU, University of Aberdeen
How do NHS staff respond to online patient feedback? A typology of responses published on Care Opinion
Lauren Ramsey, University of Leeds
This paper is now published: How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion
Perceptions of public value creation on Care Opinion
Ann O’Brien, National University of Ireland, Galway
Online patient feedback and validated paper-based questionnaires: how do they compare? An example in psychiatry
Rebecca Baines, University of Plymouth
This paper is now published: Comparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?
Four papers on Care Opinion from HSRUK 2019
Four papers on Care Opinion from HSRUK 2019 https://www.careopinion.org.uk/resources/blog-resources/1-images/d89cc9c4e955476390d9c22f03e90f03.png Care Opinion 0114 281 6256 https://www.careopinion.org.uk /content/uk/images/logos/co-header-logo-2020-default.pngUpdate from Care Opinion
Posted by James Munro, Chief executive, Care Opinion, on
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