The importance of sharing stories with staff and new families

Update from CHAS

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About: CHAS (Children's Hospices Across Scotland)

picture of Nicky Bridges

My name is Nicky Bridges and I’m Clinical Nurse Manager at CHAS Robin House children’s hospice.

Caring for a child with a life shortening condition is incredibly difficult for families, and for them, every minute of the day is precious.  I am continually astounded by the number of families who take the time to share their beautiful stories. It always brings a smile to my face when I see the pictures that the children send us and the stories they tell through Monkey.

Being able to tell staff just how much their care is appreciated by the families is a real joy and seeing the look on a staff member’s face when I have the pleasure of informing them that a family has left them a compliment on Care Opinion really does make my day.

We plan to share Care Opinion stories with newly referred families

I also encourage the team to use this feedback for their revalidation and appraisals.

We plan to share Care Opinion stories with newly referred families who may be apprehensive about using our service. We hope that by showing them the stories, it will help them gain a better understanding of what a children’s hospice is like.

I can admit I was initially apprehensive about using Care Opinion, but it has proven to be a real asset to us in terms of gaining feedback from families.

I’m looking forward to our next stories!

Response from Gina Alexander, Director, Care Opinion Scotland, Care Opinion on

Thanks for sharing this, Nicky.  Andrew and I were so struck by your enthusiasm and ideas when we met, it's great that you had time to share a blog.

We love hearing about the ways different organisations and teams use the amazing stories shared on Care Opinion. Your blog will inspire others, I've no doubt.

Thanks again


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