Patients said the opening messages were to long before getting through to the department options
Patients wanted to know where they were in the queue
Patients wanted practice information rather than music on hold
We have updated our phone system to include the items that you wanted.
Do let us know what you think about the new system
New telephone system
New telephone system https://patientopinion.blob.core.windows.net/profile-pictures/8b6d70c6-ca50-40e1-8932-3ec1e9e8d152.jpeg Care Opinion 0114 281 6256 https://www.careopinion.org.uk /content/uk/images/logos/co-header-logo-2020-default.pngChange from The Nightingale practice
Posted by Jill White, Practice Manager, The Nightingale Practice, on
About: The Nightingale Practice
Thanks for your feedback.