A new way to engage with feedback from young people

Your staff can hear from the children using your services, with Monkey and Patient Opinion.

“I can vouch that younger people have a different outlook on life and different interpretations as to what good quality care consists of, in comparison to parents or carers.

“It’s essential to gain that insight from a child’s perspective and collate the information to inform NHS services on what is good, and equally how they can improve the service. Without listening to children alongside adults, how can we truly improve services to suit all?”

Amy Frounks, member of NHS England’s Youth Forum, talking about the first National Children’s survey

Hearing and engaging with feedback from young people can be challenge. We know that children and young people can have very different views about what makes for a good experience of care. They also use new technologies to talk about their experiences.

That’s why Patient Opinion is partnering with Monkey Wellbeing, the innovative team dedicated to helping children prepare for hospital or clinic experiences, as well as providing child and young person focussed FFT material.

Together, we’ve produced some new materials and a new route into Patient Opinion, just for a younger audience.

This means, through Patient Opinion, you will be able to hear near real time feedback about paediatric services, that feedback can be sent to just the right staff in your organisation.

Unlike with traditional surveys, this feedback will be online and public, and staff will be able to respond to children and young people

Making sure it’s safe

We consulted best practice guidance from the BBC and the UK Council for Child Internet Safety, to make sure our policies and procedures on data protection, privacy and safeguarding are up to scratch.

Four NHS trusts in England are piloting this work with us now. Would you like to join them? Get in touch to find out more.