At Patient Opinion our mission is to make it safe and easy for everyone to share their experiences of health/care services. We want our service to work well for young and old alike.
And just recently we’ve been working to extend our service for both young and not so young (more on the latter in a future blog post!).
For a while we’ve wanted to hear more stories from children and young people, who may have very different views from the adults around them about what makes for a good experience of care.
So we’ve partnered with Monkey Wellbeing, the innovative team dedicated to helping children prepare for hospital or clinic experiences. Together, we’ve produced some new materials and a new route into Care Opinion, just for little monkeys.
As you’d expect we’ve thought carefully about data protection, privacy and safeguarding. We’ve consulted best practice guidance from the BBC and the UK Council for Child Internet Safety, to make sure our policies and procedures are up to scratch.
So now, we’re about to start piloting our new service intensively with four NHS trusts in England and a health board in Scotland. (Of course, you can post a story wherever you are in the UK.)
We think children and young people can help their services get better too, just like adults. We’ll let you know how we get on.
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Change from Care Opinion
Posted by James Munro, Chief executive, Care Opinion, on
Response from SHIVERWIVER on 25 Feb 2016 at 22:02
This is great, I'm looking forward to seeing how this works 😆😆
Response from monkeyfollower on 4 Mar 2016 at 14:59
The monkey survey was very interesting to read - and in general highly positive - my one feedback comment would be around the question on ' the staff played/did activities with me' receiving a 6/10 - which I think was the lowest score of all the questions - though potentially one of the most important for children - and their right to play
I think it could be great for hospitals in general to look at 'commissioning' of high quality arts / play activities on children's wards - I know in Hackney, the borough where I work there are amazing organisations e.g. Artburst Ltd and others who, if resourced would provide great sessions - for both children - and parents and carers, to offer a family friendly play environment, in the knowledge that ward staff are often very busy so may not always have the luxury of time to play with children