A look back at our first creating impactful responses workshop

Yesterday we ran our very first creating impactful responses workshop and we’re so happy to say it was a full (virtual) house, with 63 people joining us!

The session brought together people from many different roles, all wanting to improve their skills in one area: responding thoughtfully and confidently, even in the tricky moments. We hope the workshop highlighted the great responses you’re already giving and gave you a few fresh ideas to fine-tune your approach and make even more of an impact. 

What We Covered

This was an interactive session where we looked at:

• The difference between a 'generic' and 'conversational' responder, with suggestions of how to change the language you use to improve your responses
• A simple structure for shaping your responses to stories
• Working with colleagues to collaborate on responses, where multiple services are linked
• Using your organisational values to help structure your responses
• Responding to critical comments, without asking the author for further information
• How Care Opinion manages stories where a formal complaint has been made

There’s no recording this time - we left the cameras off so everyone could share their thoughts freely and honestly. These sessions are at their best when people get involved, and your contributions helped make it a really valuable space.

If you couldn’t make it, no worries - you can still check out the slides here:

Responding workshop presentation - PDF.pdf

Coming Up Next: Workshop 3 – How to Tell Your Story with Bear

If your work involves children and families, don’t miss this one!

🧸 Workshop 3: How to Tell Your Story with Bear This interactive session is all about using the Care Opinion Bear to help children and parents share their stories. We’ll walk through the storytelling process and chat about how to ‘frame the ask’ when asking children for feedback—plus, we’ll give you a few examples you can use in your own work.

📅 Tuesday 17 June 2025 🕑 2:00–3:00pm 🔗 Register here to join

We’d love to see you there!