Receiving a better service at Wrightington, Wigan and Leigh NHS Foundation Trust

Last week I spent sometime with the lovely folks at Wrightington, Wigan and Leigh NHS Foundation Trust in their out patients department. We wanted to raise the awareness of Patient Opinion as a feedback channel that the trust are using to listen to and act on patient feedback. 

The hospital trust sees Patient Opinion as a quick and easy way for patients, family members and carers to let them know about the services they provide:

"We welcome complaints, comments and suggestions as they help us to improve the service we provide. WWL staff are being encouraged to let patients, visitors and carers alike know that they can share their story using Patient Opinion, as this gives them the opportunity to learn what people think of the services that they provide and to celebrate what the Trust is doing well"

"If there are things that could be improved on then this is a good way to find out what people think and also to look at any suggestions that they may make."

We think this is a great start to our work together and it is always wonderful to work with an organisation who really sees the value of anonymous feedback to improving services. 

You can read more about our work together on the Wrightington, Wigan and Leigh NHS Foundation Trust website and you can see their current feedback on Patient Opinion