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"My experience in accident and emergency"

About: Forth Valley Royal Hospital / Accident & emergency

(as a service user),

I fell and broke my leg while walking my dogs in November. Ambulance staff came quickly and were well organised. My leg was excruciating to move as I had 3-4 breaks in it. I was x-rayed and then the staff came and told me I would need a cast and they brought gas and air. I said that Gas and air would not be a sufficient pain killer to move my leg and that I needed something stronger. I had had 2 children, one of whom with only gas and air so I knew the full extent of how much and little it worked. The nurses went away and spoke to the doctor. They insisted gas and air would be enough. 

I experienced the worst most pain I have been in in my life. A nurse came in to help and said that I should have been given another type of pain relief. I was crying so hard I couldn’t even breathe in the gas, it was the most excruciating pain I have been in in my life including child birth. The doctor was manipulating my foot for the plaster- at one point there was 6 hospital staff around the bed. I was screaming in pain. I can’t imagine how all the other patients in a & e felt when they heard me screaming in pain and swearing. 

It was a ¾ length leg plaster they put on and I can’t remember how long it took but it certainly wasn’t a 2 minute job. 

And then once it was done my leg was heating up and they realised they had got plaster on my leg and had to put more plaster cast on which was extremely painful yet again.

There was plaster all over the floor, the bed, the doctors and nurses clothes because the pain they made me endure was intolerable.

I cannot understand why, in a hospital full of medication that they didn’t medicate me properly. There was no rush to get a plaster cast on as I wasn’t in pain when the leg didn’t move. I lay and cried for an hour after it and have been extremely traumatised by this incident. Every time I think about it or try to tell someone I just burst into tears. This was a completely preventable incident and I am so upset and angry about it. 

I feel I need counselling for this incident as it has completely traumatised me, and unnecessarily so as I was in a hospital with medication- why did the doctor overrule me and the nurses?

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ric Atalla, Operational Manager, Emergency Care & Inpatients, NHS Forth Valley 2 years ago
Ric Atalla
Operational Manager, Emergency Care & Inpatients,
NHS Forth Valley
Submitted on 05/12/2022 at 10:02
Published on Care Opinion at 12:07


Dear mccak3,

Thank you for taking the time to post about your recent experience in our Emergency Department and I’m so sorry to read that it was such a traumatic experience for you. I do hope you are feeling better and recovering well. Our aim is to always provide the highest levels of patient care and I’m sorry that you feel that we fell short on this occasion.

Can I ask that you get in touch with me, as I would like to look further into your experience, please contact me on ric.atalla@nhs.scot.

Once again thank you for sharing your story.

Kind regards

Ric

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