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Dreadful service

Story from nhs.uk

"Dreadful service "

About: Lupset Health Centre

The doctors in this practice should be examining the terms of their registration with the General Medical Council because they are definitely not adhering to it.

The service here is unprofessional, lazy, frightening and ineffectual.

The surgery is letting patients down everyday.

I think just reading through other people’s reviews says it all.

I’m not sure why blood tests are ordered then not examined properly, mistakes are being made regularly.

There is a complete lack of interest by any doctor.

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Responses

Response from Lupset Health Centre 2 years ago
Lupset Health Centre

Submitted on 14/12/2022 at 11:03
Published on nhs.uk at 22:17

Dear Patient

Thank you for your comments. I am genuinely sorry that you feel the service we provide is unprofessional and we are letting patients down on a daily basis.

The reviews that you have read we are reviewing, and I will be looking at how we can improve the service in the future.

I would like to investigate the concerns you have raised on how you are being treated by the Doctors and especially concerning your blood test that you feel have not been examined properly. So, it would be appreciated it if you could contact me either by telephone on 01924 668977 or email lupset.secretaries@nhs.net to discuss your concerns so that I can investigate your complaint more thoroughly.

Kind Regards

Lisa Roberts

General Manager

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