"They need better communications"

I know we tried not to bother the surgery when Covid was at its height, but I don't find it acceptable that we still have to wait half an hour or more for someone to answer the phone. I would like the surgery to acknowledge that patients generally don't contact them unless we are likely to be worried about something. Sometimes it takes a lot of guts to call the doctor, and having to hang on the phone for a long time, waiting for them to pick up, increases stress. I would expect my doctors' to provide relief from stress, not add to it. Today, half an hour into hanging on and just as I was reading these reviews and simultaneously wondering why there is no email to write to, a lovely lady answered the phone and was very helpful. I'm still leaving this review though, because if there is no email address, enough staff need to be available to answer the phones within 10 minutes at the most - and even that is too long.