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Results came back quickly

Posted By BDT

"Results came back quickly"

About: Sexual Health Services - Telford and Wrekin (Open Clinic)

(as a service user),

An ex of mine told me they had they caught something with no details.

This has caused me to go and check for all sexual diseases through the site. The test kit sent in the post was easy to use and sent back with the results coming back quickly. The clinic is well set up and there where no jugement and easy to speak nurses which make you feel at ease.

The only issue I have with the system is getting the appointment as that takes longer to do than the appointments. This system took me over a month to get the appointment. A walk in and wait system would be better.

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Responses

Response from Holly Evans, Administration, Specialist, MPFT about a year and a half ago
We are preparing to make a change
Holly Evans
Administration, Specialist,
MPFT

Receptionist/Administrator for Telford and Wrekin sexual health services

Submitted on 22/11/2022 at 09:28
Published on Care Opinion at 09:43

picture of Holly Evans

We are pleased you have had a positive experience with us in clinic and our staff helped you feel at ease.​ I would like to apologise for the difficulties you had with accessing the service via the telephone. We have recently introduced a single point of access and the aim is to improve the telephone service to our patients. I will hand over your feedback as part of the development of this service. Thank you for bringing this to our attention.

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