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"Long Covid, Functional Neurological Symptoms."

About: Aberdeen Royal Infirmary / Ear, Nose & Throat / Audiology Aberdeen Royal Infirmary / Neurology (Brain, Spinal and Nerves) Aberdeen Royal Infirmary / Neuropsychology Aberdeen Royal Infirmary / Occupational Health General Practices in Grampian General practices in Lothian Western General Hospital / Medical Assessment Unit Western General Hospital / Respiratory Medicine

(as a service user),

I have Long Covid and Functional Neurological Symptoms secondary to Covid. I caught Covid-19 in the early days of the pandemic (April 2000) while working at Western General Hospital in Edinburgh. I was in Edinburgh to study but Covid put paid to that. In December 2000, I transferred to Aberdeen Royal Infirmary. As a result, I've had my conditions managed in both NHS Lothian and NHS Grampian, been a patient with four different GP practices, and been seen by numerous wards and services.

I experienced a moderately severe acute Covid infection; diagnosed clinically after a major outbreak on my then ward at WGH. The initial infection developed into what has been referred to as sub-acute or ongoing symptomatic Covid-19 (i.e. 4-12 weeks), then chronic or post-COVID-19 syndrome (i.e. symptoms and abnormalities persisting beyond 12 weeks). 

Early symptoms included fever, dry cough, chest tightness and breathlessness progressing over the following weeks to include chronic fatigue, headaches, vertigo, chest pain, muscle pain, joint pain, breathlessness, kidney pain, increased urination, tinnitus, impaired hearing and more. I tried to return to work several times, finally making it back to work in June 2020. I was still plagued by symptoms but I'm not one to stop trying.

The doctors at my initial GP surgery were outstanding, especially as knowledge of Covid was poor at this time. The doctors involved the Lothian's Regional Infectious Diseases Unit early, referred me to WGH as needed and made a huge effort to support me. Staff at WGH's Medical Assessment Unit were outstanding, too.

I found NHS Lothian's Occupational Health to be horrible, with a staff member telling me I couldn't possibly have Covid beyond 43 days and warning I would be investigated for absence management. This was extremely unpleasant, especially as I was making every effort to return despite being unwell,

I had a number of minor collapses from July through to November, some at work, culminating in a major collapse on my new ward at WGH. The left side of my body shut down with symptoms that mimicked stroke and I was rushed to MAU. After several days, I was diagnosed with Long Covid and Functional Neurological Symptoms secondary to Covid. My treatment up to this point was good, but things went downhill after the consultants passed on the news. 

A registrar informed me that as I had a condition for which there was no clinical pathway and they needed a bed with telemetry, I would be discharged immediately. I was put in the Relatives' Room and my wife phoned to come and get me. It was a long drive to collect me. I still couldn't walk without assistance so when she arrived she draped me over her shoulder and we staggered out to the car. She got me back to my room, upstairs in a shared house. 

That night, my wife had to give me backslaps to clear my airway as I choked on soft food (no SALT assessment in hospital despite swallowing issues). Then, while trying to get to the toilet, I fell down the stairs, smashing my face and cracking a tooth. In the morning I choked again and needed more backslaps to clear my airway. Lothian Neurophysiotherapy phoned nine months later to triage me, but by then I'd returned to Aberdeenshire so they discharged me.

My then Charge Nurse, when I let them know my diagnosis, warned I was in for a rough ride with Functional Neurological Symptoms as it was a poorly understood condition, stigmatised by many and often led to negative judgments. They were right. I'd changed to a new GP practice in Edinburgh and I found this practice dreadful. I spoke to three different GPs post-collapse: one accused me of malingering, one said I didn't have a real condition and was looking for time off work and one provided a minimal fit note stating collapse only after the intervention of my Charge Nurse.

I transferred to NHS Grampian and the ARI in December 2000, staying in Aberdeen as I was still unwell but determined to do my bit during the pandemic. My new GP provided outstanding support during this time, trying (and sometimes succeeding) in getting me referrals to various services. NHS Grampian Audiology has been superb, really living up to the ideal of holistic person-centred care - I burst into tears at one appointment as it was so unusual to receive such empathic, kind and professional care. Neuropsychology at the ARI were a help, although limited to just two group sessions, and I learned much more about FND. (Previously, I'd been told to visit a website  and self manage.)

ARI Neurology confirmed my diagnosis and that was that. Oh, I was given the website again.

My current GP practice, having moved back home, has been poor. It's been extremely difficult getting consultations - on one occasion I completed e-Consult and after three days was emailed a patient satisfaction surgery. A GP did phone after Neurology contacted the surgery and said that they didn't see why I was seeing a neurologist for normal aches and pains.

I'm off work today as it was too dangerous to drive thanks to chronic fatigue, chronic sleep deprivation and chronic pain leaving me wiped out. I also have faecal incontinence, tinnitus, hearing impairment, mobility issues and more. I'm currently awaiting a GP callback but am expecting the usual response that I should self manage. 

Well, thanks to my rehab skills I have been self managing but after 30 months it's beyond my abilities. I'm getting counselling from NHS Grampian Occupational Health to help me cope but, frankly, I'd rather have professional healthcare help in managing symptoms than be left to my own devices with advice to self manage. I don't believe we would say that to a patient with a broken leg, cancer, COPD or a cardiac arrhythmia. 

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Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 years ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 22/11/2022 at 11:33
Published on Care Opinion at 12:46


picture of Claire Withnell

Dear Brokenswingpg76,

My name is Claire and I am a Patient Experience Officer in NHS Lothian. Firstly let me apologise for the delay in responding. We are ensuring that your story is read by the correct teams.

I am truly sorry to hear what a tough time you have had since contracting Covid in April 2020, particularly during a time of study in NHS Lothian. It sounds like the symptoms you have developed have caused quite an upset to your daily life, culminating in you self-managing these after input from a number of services.

I am glad to hear that you feel the treatment you received from your initial GP, the Lothian's Regional Infectious Diseases Unit, and Western General Hospital's Medical Assessment Unit was outstanding, but I’m sorry that you didn’t receive the support expected from Occupational Health.

As I stated we are trying to ensure your story is read by the correct services, but at present I wish you well in your ongoing recovery.

Yours sincerely,

Claire

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 2 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian
Submitted on 24/11/2022 at 17:48
Published on Care Opinion at 17:48


picture of Kirsten Dickson

Dear Brokenswingpg76,

I’m sorry it’s been such an awful journey for you since contracting Covid and that the care you have received has left you feeling unsupported and frustrated - it's easy to see why. Having to fight to be listened to and believed when you are unwell is not easy or what we like hear has happened to anyone.

I work with the Quality Improvement Team and have a role in making sure our Care Opinion stories are shared with the correct services when they arrive. I can confirm your story is working its way through and that someone will be back in touch with a further response.

Although only a small part of your feedback, it is heartening to hear about the good experiences in your journey and the staff in those areas will appreciate you taking the time to write about the impact they had.

The GP Practices in Grampian aren’t registered to receive Care Opinion updates as most are independently run with their own complaints and feedback systems. I can however, forward any feedback we receive to the practice managers for comment. If you would like me to do this, can you please send me the names of the practices you visited via email or text/phone. I can be contacted on kirsten.dickson@nhs.scot or 07885720267.

Take care,

Kirsten

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by brokenswingpg76 (a service user)

Thanks for the responses. I'm too exhausted to respond in detail now, but one of the ironies of my situation is that I'm studying Quality Improvement in Healthcare with a strong focus on sustainable changes that enhance person-centred care. It's illuminating to contrast my experience - and that of patients with Long Covid that I've worked with - with the theory and ambitions. Similarly with various research projects that I'm participating in: the researchers have commented that my experience is not unusual. Anyway, I need to pause there as things are going a bit wrong. I'll try to comment further soon.

Update posted by brokenswingpg76 (a service user)

I have been told there’s nothing to be done for Long Covid. I've been told by staff that they're not prepared to prescribe anything that could lead to dependency. I’d not asked for any medication – just asked if there was anything that could be done to ameliorate any of my symptoms.

New NICE guidelines state that pain relief is not to be prescribed for chronic pain. I checked and this is not entirely accurate, plus there have been warnings that the new guidelines would lead to doctors denying pain relief for chronic pain. I have been told You have to take responsibility and self manage your condition. I’m very aware self-management is currently in vogue but it’s supposed to be a collaborative and supportive approach with healthcare professionals. In some circumstances, it is possible to alter perceptions of pain it is a complex sensory process that needs a detailed understanding of the individual’s background, interpersonal context and the meaning pain has for them.

So, with the threat of absence management hanging over me, a declining supply of previously prescribed pain relief and no support from the NHS, I’ve pushed on, aiming to make it until at least the end of the financial year (and therefore a new sickness period) without taking time off. I’ve pushed through pain that’s been up to 8 or 9 out of 10, dragged myself out bed and into work despite multiple nights with little or night sleep, staggered around my house and my work. I have drawn on my training and studies to get through.

I’m fortunate to have some tools at my disposal, that others with Long Covid don’t, but they’re not as effective as they used to be. What do I do when my tools aren’t sufficient and no healthcare professional is prepared to offer help? but I tend to value self-sufficiency in my relationship style, which impacts my perception of pain and how I express it. Again, it’s got me through so far but everyone has limits and I’m at mine. I’ve battled this for three years and, yes, that includes a huge amount of self-management both by inclination and by having it forced on me.

Anyway, to bring things up to date. Last Friday, I staggered out of bed after a night with no sleep and severe pain. I made it to the bathroom before realising I was in no state to drive let along work on a busy hospital ward. I staggered out to find my phone, call my work, explained the situation and stumbled back to the bathroom. I fell through the door, landed on my laundry basket – breaking it, and messed myself. Yes, it was that undignified and I’m not going to just say I was faecally incontinent.

I cleaned myself up and went back to bed. Over the next three days I’ve had a brutally hard time with severe pain, explosive diarrhoea, brain fog, fatigue, chronic cough, breathlessness and more. Fortunately, I’m on a week’s leave so this week won’t be counted against me but last Friday will.

I no longer see the point in contacting my NHS GP surgery. I’m made to feel as if I’m wasting their time. Instead, I’ll have to go private and see if anything can be done outside the NHS. I can only afford to do this because, to my surprise, Social Security Scotland confirmed two weeks ago that I’m entitled to Adult Disability Payment. It means I can see about getting support that I have been unable to get from the NHS service.

I hope people are paying attention to experiences such as mine. given it’s been three years so far and there’s still little in place. Meanwhile, the dismissal and stigmatisation I feel I experience grows every greater as my lived experience of Long Covid does not seem to fit a narrative that Covid is over and that it’s has been trivial for most.

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