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Treatment received

Posted By Haam

"Treatment received"

About: Forth Valley Royal Hospital / Accident & emergency

(as a service user),

I presented at FV A&E department fearing the worst and expecting to be waiting for hours in the department without treatment. I was promptly triaged by Anton who transferred me to treatment area where my nurse Yvette checked me over and pushed for doctors to see me quickly (I couldn’t swallow and my throat was closing up). Although there was an emergency in the department which most of the doctors had to attend and at least 5 other patients were brought into the small department by ambulance crews, I was still seen I think within the hour by 2 nurses assisted by auxiliary who was kept very busy all through my time in the unit, and Dr Sophie who although couldn’t see the issue took my concerns seriously and had me referred to ENT in the surgical ward. I was transferred to SAU where the surgeons looked after me as an inpatient for 24 hours. I can’t thank the A&E department enough. The service they provided was faultless.

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Responses

Response from Caroline Logan, Person Centred Co-ordinator, Nursing, NHS Forth Valley 2 years ago
Caroline Logan
Person Centred Co-ordinator, Nursing,
NHS Forth Valley

Submitted on 23/11/2022 at 12:19
Published on Care Opinion at 12:19

Good Morning Haam

Thank you for taking the time to write to us and share you experience within our A&E Department.

It is always lovely to hear when our staff provide excellent care and were understanding of your concerns. We understand that our A&E Department is extremely busy at times and it is re-assuring to read that our staff provide the best care and spent time listening to you at what can be a stressful time. I hope you are recovering well and are on the mend.

Once again thank you for your kind words.

Kind regards

Caroline

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Response from Donna Clark, Clinical Manager, Medical, FVRH 2 years ago
Donna Clark
Clinical Manager, Medical,
FVRH

Submitted on 23/11/2022 at 13:30
Published on Care Opinion at 13:30

Dear Haam

I sincerely hope you are feeling better and would like to thank you for sharing your experience whilst attending the Emergency Department. I am delighted to hear you were seen and treated in a timely manner and treated in line with the NHS Forth Valley standards and values.

I will ensure and share your kind words with the teams and thank you once again for sharing your experience.

Kind Regards

Donna Clark

Interim Service Manager.

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