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Patches app

Story from nhs.uk

"Patches app"

About: The Pinn Medical Centre

I today tried to register on Patches to book a doctors appointment or consultation with a Doctor for my wife

She has bedsores having been largely on her back since her bi late femur breakage in September

I tried to go on Patches to ask for an appointment or get medication to be told at 12.08 that it had closed for the day Why is patches not available 24/7 ?

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Responses

Response from The Pinn Medical Centre 2 years ago
The Pinn Medical Centre

Submitted on 14/02/2023 at 15:44
Published on nhs.uk on 15/02/2023 at 08:24

Dear John Hinkley

Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Our intention was not to cause you further discomfort – but to try and get your health needs addressed in the most efficient way possible. We are trying our very best to improve our booking system and apologizes for the inconvenience this has caused you. PATCHS are being kept open for longer so patients are able to access it to make requests. We have shared your thoughts with the management team. Once again I would like to take this opportunity to apologizes for any unnecessary stress this may have caused you and your wife.

Please feel free to contact us at

The Pinn Medical Centre at pinn.mc@nhs.net

We are an “Outstanding” rated practice by the CQC.

We have also recently been rated one of the top practices in Harrow for providing face to face appointments at a national level. https://www.dailymail.co.uk/health/article-11674249/How-bad-GP-definitive-guide-UKs-NHS-practices.html

Kind Regards

Patient Liaison Officer at The Pinn Medical Centre.

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