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An outstanding practice

Story from nhs.uk

"An outstanding practice "

About: Hanscombe House Surgery

The team at handscombe house have always gone above and beyond when caring for myself and my family. And I can not fault the level of service that is offered from reception through to seeing the GP. For a practice that is clearly over subscribed they continue to offer excellent care. I want to thank everyone at the practice for making caring for my family easier.

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Responses

Response from Hanscombe House Surgery 2 years ago
Hanscombe House Surgery

Submitted on 16/12/2022 at 10:14
Published on nhs.uk at 10:14

Dear Miss Heasman,

Thank you so much for your lovely review of the Practice. It's so kind of you to share your positive experiences and to praise the surgery for the care we provide to you and your family.

Your feedback has been shared with the practice team who were pleased to receive your appreciation of the care they provide.

We are an extremely busy Practice and try our utmost to provide excellent care to all of our patients. Whilst we have shared our concerns with our Patients' Voice Group regarding our increased list size and the impact this will have with the new developments in our area, I regret we are unable to close our list.

If you would like to join or learn more about our Patients' Voice Group, please email the Chair - we welcome new members:

hweicbenh.hanscombe.patientvoice@nhs.net

Thank you once again for your lovely review.

Kind regards,

Janine Ellis

Managing Partner

for Dr Oates & Partners

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