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No help or guidance with out of hours issues

Posted By Bluebellwoods222

"No help or guidance with out of hours issues"

About: Bromley Healthcare / Diabetes service

(as a service user),

In my opinion, the diabetes service is severely and rapidly declining 

Long delays in trying to get help, or responses from the team via email or phone. 

services are being reduced which is causing adverse affects to my health. no help or guidance with out of hours issues 

Really not acceptable 

I will be asking to transfer service

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Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare about a year and a half ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare

Submitted on 14/11/2022 at 17:15
Published on Care Opinion at 17:15

Dear Bluebellwoods222,

Thank you for taking the time to provide feedback of your experience of the Diabetes Service.

I am sorry to hear of the problems you have experienced. The Diabetes Service is not commissioned to provide an out-of-hours service. Should you require medical assistance outside of normal service hours, then please contact NHS 111 or 999 as appropriate.

However, if you would like to discuss your concerns further please provide your name and further details to bromh.feedback@nhs.net and I can look into this for you.

Kind regards, Sharon

Sharon Cranfield, Patient Experience Lead, Bromley Healthcare

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