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Caring postnatal staff made a real difference to me and my b...

Posted By blackbirdhr63

"Caring postnatal staff made a real difference to me and my baby"

About: Maternity care / Johnston House

(as a service user),

I would like to provide positive feedback on the exceptional postnatal care and attention I was given in Johnston House by Joanne and Melanie on the night I gave birth to my son via caesarean.

Both of them had a really lovely way with them and throughout the night cared for me and supported both me and my baby. I was trying to breastfeed and express colostrum. They provided excellent support to help me and also an abundance of reassurance and celebrated with me each ml of colostrum I got :-)

They made me feel very safe and cared for my baby too. Before they finished their shift they both came and said goodbye and wished me well.

Just to say a very big thank you, it really did make a difference to my journey of breastfeeding and being a Mum for the second time.

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Responses

Response from Yvonne Ewart, Sister, Johnston House, Belfast Health and Social Care Trust 2 years ago
Yvonne Ewart
Sister, Johnston House,
Belfast Health and Social Care Trust

Submitted on 14/11/2022 at 16:03
Published on Care Opinion at 16:57

Hi blackbirdhr63

Congratulations on the birth of your second child.

Thank you for taking the time to share your positive experience. It means so much to the staff who strive to provide the best support to all new mums. I have shared your comments with the Johnstone House team and gave a special shout out to the staff personally named.

Wishing you continued success and enjoyment with breast feeding.

Yvonne Ewart

Midwifery Sister

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Response from Barbara Spratt, Belfast Health and Social Care Trust 2 years ago
Barbara Spratt
Belfast Health and Social Care Trust

Submitted on 16/11/2022 at 18:05
Published on Care Opinion on 17/11/2022 at 08:59

Hi blackbirdhr63,

Many thanks for taking the time to send this lovely positive feedback. I am so delighted you felt supported to get your breastfeeding journey off to a great start and I trust you will continue to meet your goals.

The staff involved will appreciate this feedback so much and will be further encouraged by your comments.

Barbara Spratt

Infant Feeding Lead

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