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"A follow up appointment needing treatment/surgery for hip pain"

About: Frimley Park Hospital / Trauma and orthopaedics

(as the patient),

I was seen by one of the consultant team who appeared to me to be having a bad day. I am elderly with health issues and in a lot of pain.

Their first words to me were are you prepared to die? I had to ask them to repeat their question, which they did. I am aware that I am at risk because of health issues but their harshness, I would consider sadistic, made me feel like going home and committing suicide. They would not engage with any questions and got rid of me as quickly as they could by sending me for further hip x-ray. Following x-ray I waited, then I asked one of the assistants what would happen next, they spoke to the doctor, and came back to me and said There is no change, they don't need to see you.

I was later collected by patient transport, who were very kind and helpful, and taken home. I have no idea what will happen next. I don't know what alternatives there are to hip replacement surgery.

Having worked all my life and paying National Insurance why do I feel I was treated with such disdain?

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Responses

Response from Alex Jackson, Patient Experience Manager, Frimley Health NHS Foundation Trust about a year and a half ago
Alex Jackson
Patient Experience Manager,
Frimley Health NHS Foundation Trust
Submitted on 16/11/2022 at 08:48
Published on Care Opinion at 08:48


Dear Elderly in Pain,

Thank you very much for taking the time to share your experience at Frimley Health.

Please accept my sincere apologies on behalf of the Trust for the way your consultation was handled and how it left you feeling. Please be reassured that this is not the standard of care we strive to deliver or are willing to accept as a Trust.

I am pleased that your experience with the radiographers and patient transport was more closely aligned to what we strive to deliver.

Without more details I can't investigate or follow up your case further. If you would like us to investigate further and are able to contact the Trust please email us at: fhft.patientexperience@nhs.net.

I will look forward to hearing from you,

Alex

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