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"My experience on IAC"

About: Pilgrim Hospital / Accident and emergency

(as a service user),

Generally the experience was pretty good, staff were friendly  and professional  and they tried their best to make me as comfortable as possible.  

The negative aspect was lack of communication between teams. 

When my wife visited me, I had been told I could go home, even though equipment needs at home were not in place.

Staff in the Frailty team sorted the equipment for the following day.  When my wife came to collect me, the ward staff were not aware of my discharge.

My discharge  went ahead but I feel communication was a let down 

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