Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Lack of care, respect and dignity

Posted By Monday7

"Lack of care, respect and dignity"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a friend),

Lack of care, respect and dignity.

The patient was lying in bed exposed from waist down in view of anyone walking past.  

Lack of personal care, hygiene - poor nursing care - blood pressure not being taken as frequently as it should be. She has been transferred from Intensive Care and High Dependency where the care was excellent. 

Patients need to be washed, dressed, and have it be ensured that their bodies are covered at all times, especially in cases like this where they cannot speak or alert the nursing staff when requiring support.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pamela Philp, Interim Lead Nurse , Neurosurgery, NHS Greater Glasgow and Clyde 2 years ago
Pamela Philp
Interim Lead Nurse , Neurosurgery,
NHS Greater Glasgow and Clyde

Submitted on 08/11/2022 at 13:01
Published on Care Opinion at 13:46

Dear Monday7,

Thank you for taking the time to provide this valuable feed back, as I am sure this must have been a distressing time for you, I am very sorry to hear that this was your experience within one of our wards. This is not the standard of care we strive to provide. Please can you contact me to discuss these matters further in order that your concerns can be addressed, my details are below.

Kind regards

Pamela Philp

Interim Lead Nurse

Neurosurgery

pamela.philp@ggc.scot.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eilidh Gallagher, Clinical Services Manager, Institute of Neurological Sciences, NHSGGC 2 years ago
Eilidh Gallagher
Clinical Services Manager, Institute of Neurological Sciences,
NHSGGC

Submitted on 08/11/2022 at 13:04
Published on Care Opinion at 13:04

Dear Monday7,

I am sincerely sorry to hear of your concerns and would be keen to investigate this further. If your friend is able to either contact us or, if able to, to speak with the senior charge nurse if they are still receiving inpatient care then this can be investigated further.

My contact details are eilidh.gallagher@ggc.scot.nhs.uk or I can be contacted on 0141 201 2548 by either the patient themselves if able to do so or an appropriate next of kin.

Many thanks for taking the time to feedback this experience. We will always seek to learn from both positive and negative experiences and hope we can be afforded the opportunity to learn and improve in this instance.

Kind regards,

Eilidh Gallagher
Clinical Service Manager, Neurology Medical Specialities

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k