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A very reassuring triage nurse

Posted By phoenixnc89

"A very reassuring triage nurse"

About: Northern Health & Social Care Trust / Dalriada Urgent Care Out of Hours GP Service

(as a parent/guardian),

I had to phone out of hours for my son who had progressively been getting worse since being diagnosed with scarlet fever 5 days previously. The triage nurse spoke to me with such kindness and reassurance. At a time where the NHS is under so much pressure, she made me feel like we really mattered. 

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Responses

Response from Thelma Swann, Project Lead – Online User Feedback, Patient Client Experience, Public Health Agency about a year and a half ago
Thelma Swann
Project Lead – Online User Feedback, Patient Client Experience,
Public Health Agency

Submitted on 21/11/2022 at 13:41
Published on Care Opinion at 13:41

picture of Thelma Swann

Dear Phoenixnc89

Thank you for your feedback about the Out of Hours Service and how the Triage Nurse responded to your enquiry with such kindness and reassurance. I am delighted that you and your son felt valued during this experience.

Please be assured your feedback will be shared with the Out of Hours Service.

Kindest regards

Thelma

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