Today I have waited over an hour and half to get through to reception at Larksfield for an appointment for my teenage son (he hasn’t had a doctors appointment on over 10years!) - this was at 10am on a Thursday morning. After waiting a ridiculous amount of time I finally got through to a female receptionist. She told me there were no appointments, no emergency appointments and not to bother calling at this time again as it was a waste of my time & there were no appointments. I asked what other options I had as I work full time and had spent the past 90minutes on hold, she told me there was no point calling today or even the next day either. Her advice was to travel 15 miles to get an out of hours doctor appointment, she also stated there was no point me even coming to the surgery in the morning to get an appointment as it’s a joke & no appointments are offered!
I ended the call however was absolutely disgusted with the lack of sympathy, care or regard for myself, my son or anyone else in this dire situation. People like this should not be employed in this role!
I moved doctors over 4 years ago due to extremely bad service, poor practise & an awful experience from our previous doctors & now to receive this treatment it’s absolutely disgusting, poor & disappointing.
Google reviews of the reception as well as practice need reviewing & actioned.
As an hr manager in a customer experience sector the level of service is undeniable poor & would not be tolerated in any other organisation!
I am absolutely appalled, cheesed off & now trying to support my 17 year old son whilst he’s unwell with no medical support, advice or even guidance.
"Horrifically rude receptionist "
About: Larksfield Surgery Medical Partnership Larksfield Surgery Medical Partnership Hitchin SG5 4HB
Posted via nhs.uk
- Story from
- nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference
››
Responses