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I have received excellent care

Posted By Emmgh49

"I have received excellent care"

About: Craigavon Area Hospital / 4 North Surgical Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

I was admitted to the hospital via an ambulance, it came very quickly the staff were amazing they got me to the emergency department on time.

The staff in ED were very helpful but I didn’t feel as if I had enough room as there was a lot of patients.

The ward staff have been nothing but good to me, I have received excellent care and I’m more than happy here. The facilities are very clean and are close to my room.

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Responses

Response from Emma McCann, Ward Manager 4 North, Acute Directorate, Southern Health and Social Care Trust about a year and a half ago
Emma McCann
Ward Manager 4 North, Acute Directorate,
Southern Health and Social Care Trust

Submitted on 07/11/2022 at 11:42
Published on Care Opinion at 11:42

As Ward Sister/Manager I thank you most sincerely for your kind words.

I will ensure that this positive feedback is shared with the whole team in 4 North.

Best wishes

Emma Mc Cann

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Demi McKay, Personal Public Involvement & Patient Experience, Quality & Safety Improvement, Northern Ireland Ambulance Service about a year and a half ago
Demi McKay
Personal Public Involvement & Patient Experience, Quality & Safety Improvement,
Northern Ireland Ambulance Service

work with service users of NIAS, chair of stakeholder forum events

Submitted on 10/11/2022 at 13:09
Published on Care Opinion at 13:09

picture of Demi McKay

Good afternoon

Thank you for taking the time to share your positive pre hospital experience. I work for the Northern Ireland Ambulance service within the patient experience team and I would really like to share your compliments with the clinicians who arrived to your aid on this day.

If you are happy to discuss, please contact me on 07867136604 to establish the finer detail: date and time of incident and the location the ambulance was sent to.

I trust you are feeling much better and make a full recovery.

Best wishes

Demi McKay

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