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"Mixed experience of maternity care"

About: Maternity / Labour Ward

(as the patient),

I had my baby at the start of September. I don't feel like sharing the negatives and I am still coming to terms with my experience in the induction ward and the maternity ward after my emergency c-section. I believe these two areas are understaffed and due to this the care is minimal and rushed.

However I want to say a massive thank you to the midwives and doctors on labour ward, my midwife for my c-section made me feel so comforted and safe. I believe her name was Kiera but I'm not completely sure. She even came to see me on the ward the next day. If not for her I would have no positive memory of my time at the hospital. The team during my c-section were lovely and I felt at ease throughout.

In particular I would recommend more help for breastfeeding. I struggled to get my baby to latch and although the student midwives tried their absolute best to help me I didn't gain confidence until at home in a more peaceful environment than the ward and my baby is now thriving despite some of the midwives clearly doubting me in the ward.

I hope more can be done to help the doctors, midwives, care assistants and nurses. I believe my negative experience was due to the immense pressure they are under and having to rush their work.

Also the outpatient induction information needs to be updated. I had been told by community midwives that with the pessary I could go home and my information book on induction stated this also. But I found out on induction day that this was not true.

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Responses

Response from Sarah McKevitt, Lead Midwife, Woman & Acute Child Health - Maternity, South Eastern Health and Social Care Trust about a year and a half ago
Sarah McKevitt
Lead Midwife, Woman & Acute Child Health - Maternity,
South Eastern Health and Social Care Trust
Submitted on 04/11/2022 at 16:24
Published on Care Opinion at 16:24


Dear My Birth,

Congratulation on the birth of your baby and I hope you are both doing well.

Thank you for taking the time to post this feedback. I am sorry to hear that you found your experience difficult in the maternity ward and induction ward. If you would like us to investigate your experience in more detail, please contact the complaints department. In particular I am sorry to hear that you did not receive enough support with breastfeeding and I will pass your feedback on to the relevant departments. I will also raise your issue with the out patient induction of labour process with the team.

I am delighted to hear that Kiera and the other midwives and doctors you met in labour ward made you feel comfortable and safe. I would like to apologise for the aspects of your care that did not meet that standard.

Kindest Regards

Sarah

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