This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

So many more people could be treated.

Posted By zulufe83

"So many more people could be treated."

About: Queen Elizabeth University Hospital Glasgow / Xrays and Scans

(as a service user),

My experience so far shows me how woefully inefficient our healthcare system is. So many more people could be treated 

I arrived yesterday 24 hours ago with numbness in left hand and face. After 8 hours I’d had ECG and CT scan which showed no stroke or immediate danger and my condition had changed which suggests possible neurological issue. I was well to go home but consultant may want to refer me for an MRI. Asked to stay overnight and see consultant next morning 

There were no checks on me through the night (total waste of time and NHS resource in my opinion). I was seen by the doctor in the early hours of the morning, who told me what I already knew i.e. I’m ok to go home but MRI would be ideal follow up. Need to wait for consultant. Saw consultant at before lunchtime who will see if I can have MRI today or if I have to come back. 2 hours later I still don’t know. 

I’m self employed. I can’t earn therefore can’t pay taxes which funds the NHS. Why oh why can’t they just access the MRI booking system and book me in or send me home so someone else can have this bed?  Shocking waste of public resources. 

Total lack of communication. I have to go to the nurses station myself to ask for updates and get an idea of how long I need to wait to find out if I’ll have an MRI today or not. This is terrible 

Update: I actually ended up discharging myself as hours and hours later the staff were still unable to tell me if I would be able to have an MRI or not as the MRI department was so busy. I took that as a no then.

I’ve ended up getting an urgent referral to a stroke specialist later this week and having a telephone consultation following which I’m hoping I will finally get an MRI.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde about a year and a half ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 22/11/2022 at 11:23
Published on Care Opinion at 11:23

picture of Nicole McInally

Dear Zulufe83

Many thanks for your feedback about the MRI process. I would like to apologise for your experience. I have shared your feedback with the Diagnostics Team. They have asked if you can get in touch with more information so that they can respond in more detail. I would be grateful if you could email PatientExperience@ggc.scot.nhs.uk with your personal information?

Kind Regards

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde about a year and a half ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 16/12/2022 at 10:49
Published on Care Opinion at 10:49

picture of Nicole McInally

Dear Zulufe83

Thank you for getting in touch with your details. Please accept our apologies for the lack of communication and check during your hospital stay and this will be discussed with the staff.

My colleagues in Diagnostics have advised that the request for a scan was not received until the 4/12, and a MRI scan was arranged for later that afternoon, however, you have already left the hospital.

Unfortunately, MRI requests are required to be vetted and justified. With MRI there is a safety checklist that is required to be completed by the referring team with the patient, this is to ensure that the patient has no contraindications before entering the magnetic field of the MRI scanner. This means we cannot have a direct booking system for MRI’s.

In the meantime, we are looking at setting up a ‘discharge and return trial’ for patients who are suitable to go home whilst waiting for a scan.

I understand that you have now attended for your MRI Scan.

Many thanks for your feedback

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k