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"Prevention is better than cure"

About: Crosshouse Hospital / Accident & Emergency General practices in Ayrshire & Arran Inverclyde Royal Hospital / H North (Surgical) Scottish Ambulance Service

(as a service user),

I broke my hip at work, falling on my left side whilst sweeping.  Staff members phoned for an ambulance, which promptly arrived. Fabulous work and care from our paramedics (Gillian and company). 

Taken to Crosshouse Hospital, Kilmarnock. Perfect medical care from Dr Chong, Dr Gibson, Dr Kidd and the superlative work of Dr Moazzin.
Perfect medical care from trauma ward staff: doctors, nurses, care assistants, domestics, porters (especially nurse in charge - Tina) and deepest thanks to lab technicians for urine & blood sample results.

Taken back to Crosshouse 3 mote times, D.V.T. possibility. Marvellous work by Dr Khan, Dr Hendersons. Deepest thanks for the Red Cross paramedics Aysha and Jim. Wonderful work by our scanning doctors and nurses in Crosshouse.

(Footnote: Patients consider Crosshouse Hospital meals, the best hospital cuisine of any hospital. Crosshouse chefs are considered the best.)

Complications= fluid in legs, leg skin-infection, bladder-infection, iron-deficient anaemia, pain = Diuretics, Antiobiotics, iron pills and Co-Codamol (Footnote: Diuretics released 1 stone in fluid from legs). The addictive co-codamol (which I returned to NHS after a very short time) produced severe constipation, 4 hours of rectal bleeding and a prolapse. Brother-in-law spent 22 hours on the phone trying to obtain an ambulance (Please note: this is NOT a complaint).

Taken to Inverclyde Royal Hospital (Greenock).

2 day stay: platinum medical care Dr Masood, Dr Hamma, Dr Mackay.

In all my 63 years, the greatest hospital wards staff of all time are the nurses, student nurses, care assistants, domestics and porters of H North Ward. Plus the great work of Phillip, Laboratory Manager; great thanks to all administration staff of Inverclyde Royal Hospital. 

As always for years and years, deepest appreciation and thanks to all administration ladies, practice nurse and our GP family - doctors of Largs Brooksby Health Centre. In this timescale, greatest thanks to Brooksby Physiotherapy department, especially Zoe and her wonderful help. Superb care by Dr Jamison, Dr Raj, Dr Ali-Butt, and finally (in joint equal 1st position) my triple platinum, 24-carat-gold, champions league family doctors: Doctor Jones and Doctor Mackay - the greatest of the greatest.

Question: NHS improvements?

Answer: None needed. In my opinion, the improvements are in the hands of the patients, prevention is better than cure. (Patients: go on a diet, to their correct weight, cut alcohol to correct levels, high fibre diet, exercise to 3 hours of walking per day!)

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Responses

Response from Linda Russell, Business Manager, Management Offices, Crosshouse Hospital, NHS Ayrshire & Arran about a year and a half ago
Linda Russell
Business Manager, Management Offices, Crosshouse Hospital,
NHS Ayrshire & Arran
Submitted on 04/11/2022 at 16:47
Published on Care Opinion at 16:47


Thank you so much for taking the time and trouble to share your lovely feedback, which the nursing, medical. portering, laboratory, domestic and catering teams in University Hospital Crosshouse will be thrilled to receive. It will be really encouraging for them to know that you have felt so well supported, during what must have been a very stressful time. This a great example of teams working together to deliver person-centred care.

We very much appreciated your kind comments.

Wishing you all the very best for your ongoing recovery.

Linda

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service about a year and a half ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service
Submitted on 07/11/2022 at 06:17
Published on Care Opinion at 06:17


Dear andromedaqx97

Thank you for your kind words about everyone involved in your care and I do hope you are recovering well.

If you would like me to pass on your thanks to the ambulance crew who attended you and have them commended could I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion username and the date and address we attended.

Kindest regards

David

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Response from Interim Programme Lead, Governance and Assurance, Primary & Urgent Care, NHS Ayrshire & Arran about a year and a half ago
Submitted on 09/11/2022 at 12:34
Published on Care Opinion at 12:34


Dear andromedaqx97

Thank you so much for sharing your feedback and comments regarding the care you received, with particular mention to the GPs and staff at Largs Medical Practice including the Physiotherapy staff. We will ensure your comments are passed to the GP Practice team who will be so pleased to hear of your positive experience and how well you felt supported.

Again, thank you for taking the time to share this with us, it is greatly appreciated.

Best wishes,

Marie

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC about a year and a half ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 10/11/2022 at 11:46
Published on Care Opinion at 11:46


picture of Kevin Torbet

Dear andromedaqx97

Thank you so much for taking the time to leave us such lovely feedback in regards to your experience of using the H North Ward of the Inverclyde Royal Hospital.

I would like to start by echoing my colleagues comments and thank you for such high praise of the staff within the ward especially Dr Masood, Dr Hamma, Dr Mackay.

It was wonderful to hear how the staff made you feel at ease and made your experience a pleasant one.

I will be sure to pass on your thanks to the staff who I'm sure will be touched to hear your feedback.

I hope your now feeling a lot better.

Kind regards

Kevin

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