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Cardiology outpatients

Posted By omegabe43

"Cardiology outpatients"

About: Forth Valley Royal Hospital / Cardiology

(as the patient),

First the good bit -the receptionist is lovely- friendly, efficient and helpful.

Sadly the nurse I saw made me question why they chose nursing as a career. I was worried about being there and as advised by another dept, I said my concerns and why I have these issues. The way I was spoken to I felt was disgraceful and left me feeling upset. It's hardly surprising that my BP was up when they took it. I was not impressed and dreaded going back the next day. 

No patient should be made this uncomfortable. 

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Responses

Response from Catherine Mondoa, Consultant Nurse/Cardiology Manager, Cardiology Deparment, Forth Valley Royal Hospital about a year and a half ago
Catherine Mondoa
Consultant Nurse/Cardiology Manager, Cardiology Deparment,
Forth Valley Royal Hospital

English

Submitted on 04/11/2022 at 14:45
Published on Care Opinion at 14:45

Dear Omegabe43

I am very sorry to hear about your experience in the Cardiology Out-patient Department and would like to convey my sincere apology.

If you would like to discuss this further, please contact my secretary on 01324 566979.

Regards

Catherine Mondoa

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Update posted by omegabe43 (the patient)

I have a few other appointments since my initial post. I am pleased to say the ladies I saw more than made up for the first. Very caring and helpful- just like you'd expect in a caring environment.

Response from Catherine Labinjoh, Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology, NHS Forth Valley about a year and a half ago
Catherine Labinjoh
Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology,
NHS Forth Valley

Hospital doctor, specialising in Heart Disease

Submitted on 23/11/2022 at 15:17
Published on Care Opinion at 15:17

picture of Catherine Labinjoh

Thanks for your update for which we're really grateful. We were really concerned when we heard your experience with us hadn't been as good as it should have been and shared your feedback across every member of our team.

I'm delighted that your further experiences have been much more as we would have expected, as that's really important to us.

Thanks again

Best wishes

Catherine

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