"ACU visit"

Complete different experience today compared to yesterday. Mother was assessed and treated yesterday for dehydration/ poor kidney function . Had IV drip for fluids levels 

Improved however was to come back next day or Thursday for more fluids. Mother has terminal pulmonary fibrosis in a wheelchair and 24/7 oxygen due to lung disease. High risk of recurring infections and was advised by respiratory doctor to avoid A&E. Doctor from health centre referred her to this unit to avoid A&E.

On arrival terrible attitude from staff doing check in (room D), was told we don’t have appointment and will have to go to A&E. I explained my mother was in yesterday and was told to come back to receive more fluids. Mother took unwell in the morning, not sure she should have been discharged yesterday.

All patients in waiting room all commented on the staff member's attitude, no empathy shown when communicating with my mother. As stated in website, patients with mobility impairments or other impairments can have 1 person. However, I was told to leave the ward, and when my mother asked how long would she be expected to stay, would it be roughly the same as yesterday, the receptionist said they didn’t know, as they weren't in yesterday!!

Excellent experience yesterday, suppose it’s down to the staff working. No care, compassion or empathy shown today.