"worst"

About: Morris House Group Practice Morris House Group Practice London N17 6AA

Posted via nhs.uk 2 years ago

Every time you call, you are in the queue for over an hour
Even when you call first thing when they open.
Always only one person answering the phone. Then when you get through appointments are all gone!!
Been like this for years now
I’m going elsewhere
You will die if you rely on this surgery for any help

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Morris House Group Practice

Submitted on 02/11/2022 at 08:29

Published on nhs.uk at 13:16

Dear Patient,
We are sorry to hear about your experiences and thank you for your feedback.
We have a number of Patient Care Administrators answering the phones each morning; to avoid queuing on the phone you can also use the online access (Patient Access) where you can book an appointment online without having to call up.
It would be helpful if you could arrange a mutual time to speak to the Practice Manager/Deputy Practice Manager so that we can look into your concerns and make improvements where we can.
Once again, thank you for your feedback.
The Morris House Group Practice

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