"Treatment my mother received"

My mother is 85-recently diagnosed with a blood cancer type and had been admitted with covid complications she was isolated and taken to AMU for her isolation. She received varied treatment there but on three consecutive days I came to visit her in the afternoon to find her drenched in her own urine and her mattress water logged. I then took sheets and other items I needed to clean her mattress and change her bedding. When I reported this, It appears to have been ignored.

Then it appears that whenever they saw me arrive for my mothers visit, they would send a staff member to check on my mum and when I asked them if they had come before they said no one had all day, other than the dinner assistant. She was later transferred elsewhere to Fairfield 2 and became weaker and weaker not being able to feed herself or get out of bed. On one visit she asked to go to the loo. So two assistants came to take her to the toilet using a hoist chair and they landed her on the toilet seat, when one of the assistants started shouting, hello I can’t move you my back hurts. I told them to stop talking to my mother like that and they asked me to leave the area. I could not believe my ears. My mother is semi paralysed one side of her body and completely immobile.