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"Poor treatment in a&e"

About: Stepping Hill Hospital / Emergency Department

(as a service user),

I first presented to A&E in October with severe abdominal pain for several days that wasn’t being relieved by OTC medications. In A&E I was basically told to go back to my GP, keep taking paracetamol (even though they had no affect) and that A&E weren’t there to deal with acute pain. They thought it was most likely a flare up of my endometriosis and they couldn’t refer to gynaecology, only a GP can.  I had bloods done that showed my CRP levels were slightly raised..

I presented again yesterday due to severe pain, nausea, spiking a temperature, loss of appetite and as i’m unsure whether my IUD is still in place, 111 sent me to a&e. I have never being more disgusted about the so-called treatment I received. 

Firstly I spent 4 hours in the waiting room to be triaged and sent to the Urgent Care Centre, only to be told to make an appointment with the GP as coil checks isn’t something they do. This was the second time I had been been fobbed off and I wanted to be seen by someone else. Secondly, I found the senior doctor to be one of the most arrogant and condescending I have ever come across.  They agreed that my symptoms needed investigation but not via A&E as it wasn’t considered an emergency despite spiking a temperature, being in severe pain & losing my appetite as I have increased levels of nausea. When I pointed out that my CRP levels were still raising and were still elevated after 3 weeks, I was told I shouldn’t attempt to interpret the results of the CRP as only doctors can do that. 

So I have potentially a lost coil and signs of an infection but A&E don’t consider this an emergency nor will they investigate why I have an infection. I guess they’re waiting until I get seriously ill or develop sepsis. 

I refuse to go back to Stepping Hill ever again and will be avoiding this hospital in future.

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Responses

Response from Aoife Isherwood, Patient Experience Facilitator, Stockport NHS Foundation Trust 2 years ago
Aoife Isherwood
Patient Experience Facilitator,
Stockport NHS Foundation Trust
Submitted on 02/11/2022 at 16:47
Published on Care Opinion at 16:47


Good afternoon

I am sorry to read about your experiences at A&E at Stepping Hill Hospital. I am sorry to see that you felt that your concerns were not taken seriously and appreciate that this would have been a distressing experience for you.

We have shared your feedback directly with the Emergency Department for professional learning and discussion. However, if you would like to discuss further you can contact us on Patient.Experience@stockport.nhs or you can raise this matter to our PALS and Complaints Team at PCS@stockport.nhs.uk

Kind Regards

Patient Experience Team

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